East Gippsland Shire Council will soon begin sending text message reminders to residents who are not on instalment plans and have not yet paid their rates in full.
The messages will include payment information and council’s contact details, making it easy for residents to get in
touch to finalise payment or discuss available options.
The reminder texts will not contain any links and are simply a helpful nudge to connect with council.
If you’re already on a payment plan or paying by instalments, you won’t receive a message.
Mayor Cr John White said that there is a Hardship Policy in place for residents, offering a compassionate and accessible framework for ratepayers who are
struggling to manage the payment of
rates and charges in these challenging economic times.
“The most important step is to reach out to us as soon as possible, so we can understand your situation and offer support. We focus on collaborative solutions, free from judgment,” Cr White said.
“The Hardship Policy ensures that all ratepayers, regardless of their situation, receive the support they need. “We want everyone to know that if they’re facing challenges, we’re here to help in any way we can.”
Council understands managing household finances can be challenging and
are here to help.
If you have any questions about your rates, please reach out to the customer service team via phone or visit the East Gippsland Shire Council website.
