East Gippsland Water is seeking valuable input on its services from customers across the region this month.
In an effort to continually enhance the water and recycled water services provided to the community, a random sample of East Gippsland Water customers will receive an email and be asked to complete a short survey.
General manager customer, community and communications, David Radford, said customer feedback is essential to helping the organisation understand what matters most to its community.
“The insights we gain from this survey will directly inform how we plan and deliver services in the future. The feedback collected will help shape future service improvements and community programs. All responses are confidential, and the survey takes just a few minutes to complete,” Mr Radford said.
The survey, which is being distributed via email, will gather insights into community perceptions of East Gippsland Water’s services, including water quality, customer service, environmental initiatives, and community engagement. It is being conducted by Insync, an independent research company, to ensure transparency and impartiality.
Customers who have received the survey email are encouraged to participate by the end of Wednesday, October 22. For those who haven’t received the email but would like to take part, please contact East Gippsland Water’s Customer Service team.
At the end of the survey, participants have the option to enter the draw to win $100 credit on their water bill.
Competition entries are not linked to survey responses.
Now in its twelfth year, East Gippsland Water also uses the survey results to track customer trends and benchmark against other regional water corporations.
