East Gippsland Water is increasing its presence and highlighting its ongoing financial support for community groups across the Far East, following feedback from its latest regional customer satisfaction survey.
While residents in Orbost, Mallacoota, and surrounding hinterland towns continue to rate core water services highly, survey results showed locals want a clearer picture of how the water corporation supports local volunteer groups, events and agricultural communities.
East Gippsland Water General Manager Customer, Community and Communications, David Radford, said the organisation is working to make its regional support programs more visible and accessible to Far East communities.
“Our customers know us as a provider of essential services, but many are surprised by the breadth of support we provide to community organisations and local initiatives,”
Mr Radford said.
“Feedback indicated people would like to know more about how we’re contributing to the communities we serve, so we’re increasing awareness of these programs and expanding opportunities for face-to-face engagement.”
To improve direct access for rural and coastal residents, East Gippsland Water is rolling out Customer Connect sessions at local markets and community gatherings across Orbost and Mallacoota, allowing customers to talk directly with staff without needing to travel or call head office.
Financial support remains a cornerstone of the organisation’s regional involvement. East Gippsland Water has helped 630 not-for-profit customers access the state government’s Water and Sewerage Rebate Scheme – saving eligible community hubs up to $260 a year, while providing a 25 per cent annual charge rebate to 36 local groups.
During the 2025-26 financial year, the organisation distributed $26,000 in sponsorship funding through its Community Support Program, continuing a long tradition of backing grassroots projects in Orbost, Mallacoota, Buchan and Cann River.
The corporation’s practical support also extends to the agricultural sector. To assist regional farmers battling tough seasonal conditions, East Gippsland Water previously donated four semi-trailer loads of recycled-water hay grown on its farms through feed relief programs.
Portable drinking hydrants are also available free of charge for local festivals, agricultural shows, and community events across the Far East to promote free drinking water and minimise plastic waste.
“These programs are an important part of our commitment to the region and help strengthen the organisations and communities that make East Gippsland such a great place to live,” Mr Radford said.
